When traveling with a rental car, a breakdown or accident is the last thing you want. However, such situations can be unpredictable and inevitable. For this reason, as Tursoy, we would like to give our customers some advice on how to act in such difficult moments.
Pull to a Safe Place
In any problem you experience with your vehicle, you should first think about your safety. If you notice a problem, especially if you are moving, you should quickly steer towards the nearest and safe area. In order for other drivers in traffic to notice you, you should immediately turn on your hazard lights and inform other drivers that there is a dangerous situation. This is of vital importance, especially on fast roads and highways. Many accidents occur because vehicles are parked unsafely.
In addition to turning on your hazard lights, make sure your vehicle is parked correctly. It is extremely important for both your own safety and the safety of other drivers not to obstruct the flow of traffic. Remember, most accidents are caused by unnecessary stress and panic. Therefore, you should stay calm and act in a controlled manner.
Contact Tursoy
After you are safe, you should contact Tursoy immediately. By reporting this situation, you can reach our team that will provide you with the fastest and most effective solution. As Tursoy, we prioritize customer satisfaction and provide service to help you as soon as possible in such cases.
Our roadside assistance services work with a specially trained team to respond quickly to our customers in such cases. Depending on the details of the incident, we can direct you to the nearest service or repair you on site if necessary. In any case, we will not leave you alone and provide all the necessary assistance.
Gather Information on What Type of Accident Happened
In the event of an accident, you should gather information on what type of accident occurred and share this information with Tursoy authorities. If someone hit your vehicle while it was parked, or if you hit an object, you should state this situation. As Tursoy, we take action to provide the most effective assistance in light of the information we receive from you.
For such accidents, we recommend that you contact the nearest police or gendarmerie station when necessary and obtain the necessary reports. Especially in major accidents, these reports are extremely important and can be an important reference for you in the future.
Follow the Rental Company’s Instructions
Tursoy has special instructions on how to treat a broken-down or wrecked vehicle. By following these instructions, you should ensure that the problem is resolved as soon as possible. You should never attempt a repair or other action on your own initiative, other than Tursoy’s recommendations.
At the same time, attention should be paid to the articles specified in the rental contract for such situations. In some cases, Tursoy may provide a replacement vehicle or offer special services. Therefore, make sure that you understand the contract well and take the necessary steps.
What Steps Should You Take?
An accident or breakdown can always be a frustrating experience. However, having the right information to deal with such incidents can help you manage the process much faster and more effectively. To summarize:
- First of all, ensure your safety and pull over to a safe place without blocking traffic.
- Contact Tursoy officials and report the situation.
- In case of an accident, contact the police or gendarmerie station if necessary.
- Follow Tursoy’s instructions and the rental agreement.
- Stay calm, do not panic and do not forget to make alternative plans.
By following these steps, you can minimize the possible negativities and continue your trip as soon as possible. Remember, as Tursoy, we are always with you and work to provide the best service.